Best of the Maldives: Longest Serving Ex-Pat GM – Kurumba

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Kurumba - Jason and Victoria Kruse

The paradise of the Maldives and their luxurious properties attracts the finest hospitality management from around the world. Maldives resort general managers hail from as many places around the globe as their illustrious clientele. But very often, they do their tour and then move onto some other corner of the planet. But one GM has settled into the Maldive life with an endurance as notable as the resort he manages.  Though staying power is nothing new for Jason given his background in road racing (which he is just one of the skills he has found a way to bring with him to the Maldives).

Jason Kruse, General Manager of Kurumba, is a veteran among the ex-pat managers arriving 6 years ago this month (his tenure is just ahead of another prominent senior stay-man, Patrick Staerke, by a few months). Over that time, Jason and his team have revitalised Kurumba from a run-of-the-mill vintage property into a vibrant and innovative top choice. Kurumba ranks third on the Maldives Complete league table ahead of the super-premium properties twice (and more) its value price. It has 50 ‘Best of the Maldives’ recognitions (bested only by Soneva Fushi’s 73 and One & Only Reethi Rah’s 60) like yesterday’s post.

Jason is not just the leader of Kurumba, but also a real leader in the Maldives tourism industry. As I travel around the atolls, he is the one person more people have met or know than anyone else I have come across. He is a role model participant on TripAdvisor providing personal responses to both the resort reviews as well as the colourful and sometimes contentious Maldives Forum. Any GM or Marketing Manager wanting to better engage with TripAdvisor and its highly influential contributors would be advised to peruse Jason’s contributions and even buy him a drink to pick his brain his experience.

The key person on his Kurumba team is his scintillating wife Victoria. She has spearheaded her own initiatives on the island and in the Maldives including leading a venture to help resorts staff top talent. And her customer focus combined with her impeccable eye for fashion has produced one of the top resort boutiques in the Maldives.

Here is a chat with my friend (one of the very earliest supporters of Maldives Complete) and a real friend to all guests and host in the Maldives, Jason Kruse…

  • What was your first ever job?
  • My first ever job was mowing lawns and doing gardens when I was around 10. By the time I was 12, I had bought my own mower and has a weekly schedule on average of 5 lawns a week. Great pocket money and I guess this is why I still love getting out in the garden and helping the boys when we are doing large landscaping jobs.
  • What was your first job in hospitality?
  • At the time I was cycling very seriously and my sponsor of the team I was racing with owned some hotels. He invited time to start working on the bottle shop and bar and night time so I could train throughout the day. It was a great experience and a great introduction into hospitality. I really enjoyed making other people happy and this is where it all started.
  • What has been your favourite sighting on the Kurumba house reef?
  • Whilst I have been lucky to see many great marine animals. My most favourite is when Victoria and I watch a very large Moray Eel and Blue Trevally which were obviously working together hunting. This we watched for around 5 minutes. The trevally was obviously in charge of anything that came up from the Moray and the moray got whatever went down when scared of the trevally. It was truly quite extraordinary to watch. When we spoke to our Marine Biologist at the time, she had not heard of such behaviour.
  • What has been an idea (eg new dish, a new activity, a new offer) that completely failed?
  • Sometimes if you are not making mistakes, you are not pushing the boundaries enough. Lets just hope that they are not expensive or negatively affect the guest or team experience. One well intended mistakes we have made were trying to work out a way to recycle Styrofoam and purchased a new machine to break it down.. Lets just say that we created Maldives first snow making machine. If anyone would like to purchase the machine at a great price, do let me know.
  • What tropical or Maldivian treat are you most addicted to?
  • Fresh coconut water. I simply cannot get enough. Light. Refreshing and healthy depending on which websites you read.
  • What treat from home do you most miss having easy access to?
  • A treat for me is going to the local markets. Getting to know the local growers and really having local tasty produce. For me, you can really taste the difference of local and in season fruit and vegetables.
  • What is your favourite dish served at Kurumba restaurants?
  • This is a hard one. If I am being healthy ( which is mostly), I would say the chicken tagine in our Arabic Restaurant. If I not being so healthy, It would be the Casata from the Italian restaurant.
  • If you had $1 million to add one single feature to Kurumba, what would it be?
  • We are pretty lucky as our owners have been rather generous with our upgrade budget to continually improve Kurumba over the past 6 years. However, for the next round, I would certainly booking looking to totally renew the concept and area of our Majaa Recreation and make it a real fun zone for adults and children. If you would give me another Million, Solar power and lots of additional building insulation to reduce our carbon footprint.
  • What’s one question I didn’t ask that you either wish I asked or were surprised that I didn’t ask (and what the answer)
  • Kurumba has changed so much, what is left to do? We always of plans afoot to continually innovate and evolve. This is exciting for our guests and team members and we do this whilst not forgetting about where we came from and who we are.
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Best of the Maldives: Family Business – Nika

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Nika - Giampiero Bellazzi

Happy Father’s Day.

The “resort father” has to be Nika’s, Giampiero Bellazzi. In 1983, he took over the island that had 10 villas on it. But a resort couldn’t survive on that number so when Bellazi took over, he built more but based on the original design concept. Now his daughter Giovanna now runs it the resort as one of the truest veterans in the industry there as she grew up with the Nika resort.

My own father is a big fan of the sun. When we lived on the west coast of the USA, one of my few memories of that earliest age (pre-school) was waking up to the top of the hill to watch the sunset. Later in life we moved to the east coast in the seaside town of Ipswich, Massachusetts and watching the sunrise at the famous Crane Beach was a regular ritual for him. We wrote a small book of quotations, “Days Alive”, illustrated with an animated sun passing across the sky and celebrating the blessings of every day. For years growing up, the tradition has been to give him a card with a sunrise on it and sometimes some curious sun curio as a present. And in 2000, we were able to give him the ultimate sun gift of a trip to Conrad Maldives Rangali for a week.

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Best of the Maldives: Hospitality Accreditation – Anantara

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Anantara - accreditation program

Labour Day in the USA this week heralds the end of the summer breaks and back to work or to school. Or with Anantara’s new Explorer Programme…both.

They say 90% of learning takes place outside the classroom. But who’s to know just how much of what you have learned? How does it map to the key competencies of the role? Well, Anantara has combined a apprentice-like vocational programme with a certification process. This provides the candidate with the most versatility in moving to different career-progressing roles both across Maldives resorts and even overseas. Anantara announced at its June inauguration…

  • “The launch of Explorer, a new vocational hotel training programme, which the group has chosen to roll out in the Maldives. The modern and technically progressive progamme is the first to be accredited with international certification. It highlights MHG as a pioneering employer in the ASEAN region within vocational education that addresses the needs of the Millennial generation…Young people need opportunities to learn, but often this needs to be combined with the ability to earn a living at the same time and such opportunities are often limited or unavailable. Explorer is accredited with international certification from Australia, a leader in the field of vocational education. Successful completion is awarded with a hospitality Certificate III qualification that provides the foundation for continued learning to progress towards a Certificate IV, and ultimately a Diploma in Hospitality. The opportunity has been extended to both young internal hotel candidates and external school leaver participants who combine training with real-time remunerated work experience. MHG has also made a significant investment in high quality coaches, who have been developed internally to international accredited standards so that they can share their knowledge and leadership skills with the programme participants. Each Explorer Trainee will be provided with a tablet allowing them access to the online learning platform that complements classroom training, ensuring a fully integrated learning experience. Upon completion they will have learnt new skills and gained experience and confidence in themselves and in an industry that contributes significantly to the well-being of the Maldivian economy.”

Accreditation, coaching, technology – a tropical cocktail of success for many talented and ambitious Maldivians.

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Best of the Maldives: Employees Choice Employer – W Retreat

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Maldives Resort Workers top employers study

“W” is for “Worker” on today’s International Worker Day. And in the Maldives,”W” – as in ‘W Retreat’ – is for workers too. According to the definitive source, the Maldives Resort Workers themselves…

“MRW congratulates W Maldives for being the best employer in 2012 and urge other resorts to make a fair attempt to get the title of the best employer in 2013. For most of the resorts, it’s just a matter of coming clean through accounts to give a fair distribution of service charge to the staff, which is by law entitled to staff.”

This ‘Best of the Maldives’ accolade was actually already awarded to W Retreat back when Maldives Complete first started in 2009. But this updated and comprehensive survey provides both quantitative validation and fresh recognition for W Retreat’s enduring focus on this area.

Today’s post has also prompted the addition of yet another Category tag for the site – ‘Management’ (which is actually a bit of a pet subject for me).

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Best of the Maldives: Veteran Manager – Adaaran Hudhuranfushi

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Asim Mohamed Hudhuranfushi GM
Asim Mohamed on right from his Flickr photostream

For Mohamed Asim, it is not just a job, not just posting, not just a career, not even a passion…it is his life. He is not only one of the few Maldivian native GMs, but he is definitely the first one still serving.

He doesn’t just ‘manage’ the property, he lives it. He surfs the Lohi surf break. He dives. He has his own Flickr stream with nearly 100 images to share his avid photography documenting so many facets of Maldive life and Adaaran Hudhuranfushi highlights. He first cut his teeth in ‘food and beverage’ operation when he entered the Maldive tourism industry in its earliest days so he even mixes it up in the resort kitchen from time to time.

Asim has decades of experience and despite numerous assignments and bountiful opportunity to travel and work just about anywhere in the world, he can think of no better place to be than the Maldives. I can think of no better legacy of the Maldives increasingly proud and world leading tourism industry.

Happy Birthday Asim!

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Best of the Maldives: Apprenticeships – Four Seasons Landaa Giraavaru

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Sir Alan Sugar The Apprentice

“You’re hired!”

Sir Alan is not the only one appointing new apprentices.  Four Seasons, both Landaa Giraavaru and Kuda Huraa properties, sponsor an ambitious programme of Technical and Vocational Education and Training (TVET) certified apprenticeships

39 Maldivians are enrolled in the Class of 2011 aged 16-20 years with O-Level certifications. The programme was founded in in 2009 by Armando Kraenzlin, GM Landa Giraavaru who commented…

“Apprentices are paid a stipend and given room and board while in the programme. Instructors come from the management team, as well as from out side the resort. For instance, the Boat Mechanics module is taught by someone from Maritime College in Colombo, and is intense hand-on course. Other topics outside of operations include English and Math. Regular resort employees are mixed in with the apprentices so that the spirit of camaraderie and collaboration so critical to Four Seasons has an opportunity to flourish and grow. The programme works: one 2003 graduate is now an assistant department head, a position that would have seemed unattainable at one time.”

When I visited in November, a number of staff at both resorts proudly commented about the programme unsolicited.  My wife and I remember that when we first came over a decade ago, many staff at resorts were from far away countries and only got to see their families a few times a year.  But, the folks we spoke to in November recounted going home nearly every week on their days off and spending time with family having picnics, and playing beach football with friends.   But to top it off, Landaa Giraavaru also sponsors a couple of work experience student/researchers in marine biology and its top class research and visitor centre.

Four Seasons Apprenticeship programme

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Best of the Maldives: Employer – W Resort

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W Resort

A common refrain in the chorus of praises sung about the Maldives spotlight the wonderful warm people that welcome them and make the stay delightful. A great resort is a one which nurtures this natural resource of human warmth and hospitality by treating its resort employees as respectfully as the guests would hope to be treated. The resort which stands out in this regard according to the Maldives jobs website Jobs Maldives is the W Resort…

  • “’Talents’ are what the W Hotels call their employees. This not only encompasses the skill set needed to work at a luxury hotel, but it also speaks of the individual personalities that portray the “Warmth of Cool”…Though the island is small there are several opportunities provided for the talent: W Lifestyle and Language training, Talent-of-the-Month award ceremonies, Trips to Male, Cultural excursions, fishing trips, BBQs, sport competitions with other islands, monthly birthday parties and a newly finished sport court for soccer, basketball, badminton and volleyball. Says guest Gina Johnson from Dubai, ‘You can just tell how happy, genuine and informed the staff are. You see that they take a lot of pride in their work.’”
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