Category Archives: Industry

When I first started Maldives Complete (2009), many resorts barely had websites. When I mentioned that mine had a “blog”, most people asked “what’s that?” TripAdvisor was still in its nascent stages with the beginnings of crowd-sourced content with reviews and chat forums. Many people came to Maldives Complete because there simply weren’t many alternatives. The majority of destination research was done through paper travel brochures provided by operators and agents (which was a big source of material at the outset of the website).

As the web presence grew (as well as the number of resorts), the website was visited more for its comprehensiveness of practical information as well as ease of use in an increasingly cluttered digital landscape. The most recent stage of online evolution has been social media which has flooded the web with both casual crowd sourced material as well as more “professional” content that has shifted the online dynamics again (especially in crowding out Maldives Complete discoverability into the cut-throat search space with big budget SEO muscling to the top – fortunately, operators and agents remain long-standing, active and enthusiastic supporters of the site).

We are now standing at the dawn on the next major transformation in how online users get information from the web – AI. You’d be hard pressed to have missed the stories written (hopefully by humans) on the heels of the landmark release of ChatGPT. Perhaps Sam Harris’ podcast this week with Paul Bloom described the current developments best saying, “In one of our conversations a couple of years ago, if you’d asked when will we have a system capable of having a perfectly normal conversation saying intelligent things, I’d say, ‘I don’t know…20 years? 50 years? Maybe never.’ And yet here we are.”

I have been playing around with OpenAI and ChatGPT for a few weeks now, and I must say that I am truly gobsmacked by what it can do. It is not perfect, but that doesn’t matter. The same is true in the early days of any technology. It’s the “dancing bear” metaphor…it’s not that the bear dances like the Bolshoi, it’s just amazing that the bear dances at all.

Amidst all of the experimentation and commentary about ChatGPT, the consensus is that the dancing bear’s most nimble party piece is answering complex but fairly specific questions with information drawn from the Internet. So, I thought I would pit the engine against my Mastermind specialty subject – Maldives resort recommendations.

The three most common types of questions asked about Maldives resorts are the following:

• RESORT RECOMMENDATIONS – “Here are my requirements, what do you recommend?”
• RESORT CHOICES – “Which resort would you choose between these options?”
• GENERAL QUESTIONS – “How is the weather in September?”

I went to TripAdvisor Forum to get several IRL examples of such queries and see how ChatGPT performed. The results are below. And those results echo what most commentators are saying about the AI – B+ results. They aren’t prefect but, (a) they are darn good, and (b) they seem human-like (nb. Turing Test). In my decade plus of contributing to the TripAdvisor Forum about the Maldives, I would place these responses as certainly par for the vast majority of human contributions and better than many of them. This technology is inflecting so watch this space!

• RESORT RECOMMENDATIONS – We are heading to the Maledives late July with our two kids. We are looking (preferably) for a resort on a private island with kids club, pool and good house reef with snorkeling trips to see Mantas and/or Whalesharks. Is this realistic with a budget of approximately 500 USD including at least half board or should we look for cheaper accomodation on an inhabitate island?
  
• A budget of approximately 500 USD per night for a family of four on a private island resort in the Maldives with half board included may be a bit limiting. However, it’s not impossible to find some options that fit your criteria. Private island resorts tend to be more expensive than those on inhabited islands, but they offer a more luxurious and secluded experience. If you’re set on staying on a private island, you may have to compromise on some amenities or activities to stay within your budget. To find a resort that fits your criteria, you can search online travel websites like Expedia, Booking.com, or TripAdvisor, and use their filters to narrow down your options. Look for resorts that have a kids club, a pool, and a good house reef. You can also check the resort’s website or contact them directly to ask about their snorkeling trips to see Mantas and/or Whalesharks. If you’re open to staying on an inhabited island, you may be able to find cheaper accommodation options that still offer great snorkeling opportunities. Inhabited islands are more affordable because they offer a more local experience and don’t have the same level of luxury amenities as private island resorts. However, they can still offer good snorkeling opportunities and a chance to experience local culture. Ultimately, whether you choose to stay on a private island or an inhabited island will depend on your preferences and budget. Keep in mind that the Maldives is a beautiful destination with many options for families, and with a little research, you can find a resort that meets your needs and budget.
      
• RESORT CHOICES – We are planning a trip in early August. I have narrowed our resort to Anatara and Amila based on my previous question looking for luxury and good snorkeling from the beach. I would really appreciate feedback from people that have been to both. One of my concerns is the extra expense for drinks at AK. Amilla has a package that includes drinks for $170 pp per night. I have read that drinks run around $30++ which could add up quickly. I like the rooms much better at AK.
  As an AI language model, I don’t have personal experience of visiting these resorts, but I can offer some general guidance based on my knowledge of the hospitality industry and online reviews. Both Anatara Kihavah and Amilla Fushi are highly rated luxury resorts in the Maldives, and each has its own unique selling points. Anatara Kihavah is known for its stunning villas and underwater restaurant, while Amilla Fushi has a more laid-back atmosphere and a wider range of activities for families and couples. In terms of snorkeling from the beach, both resorts are located in areas with good coral reefs and marine life. Anatara Kihavah has a coral reef surrounding the island that can be accessed from the beach, while Amilla Fushi has a house reef that can be explored by snorkeling or diving. Some reviewers have noted that the reef at Amilla Fushi is closer to the shore, making it easier to access. Regarding the expense of drinks, it’s worth considering the package offered by Amilla Fushi, which includes drinks for a fixed price per person per night. This can be a good option if you plan to consume a lot of drinks during your stay, as the cost can add up quickly at luxury resorts. However, if you don’t plan to drink much alcohol, or if you prefer to order drinks a la carte, then the extra expense of drinks at Anatara Kihavah may not be a significant concern. Ultimately, the choice between these two resorts may come down to personal preferences and priorities. It’s a good idea to read online reviews from other travelers, compare the rates and packages offered by each resort, and consider any specific needs or preferences you have for your trip.
    

• GENERAL QUESTIONS – Is 10 1/2 months before to early to book? Last year I left it and prices went up and up and I was only saved by booking direct (I think they made a mistake with the price). OH wants the same hotel, flights and dates so can’t look for offers. I have a price about 16% up on pre pandemic price which is a price match by a ABTA / ATOL agent. I want to book tomorrow for 3/3/24. I worried for months last year as the price rocketed. Is this a bad idea?????????????
  Booking 10 1/2 months in advance is not too early, especially if you have a specific hotel, flight, and date in mind. In fact, booking early can sometimes result in better prices and more availability. It’s understandable to be concerned about prices going up, as this can happen in the travel industry, especially during peak seasons. If you have found a price that is 16% higher than the pre-pandemic price and it is a price match from an ABTA / ATOL agent, that could be a good deal. However, it’s always a good idea to do your own research and compare prices from different sources to ensure you are getting the best deal possible. Ultimately, the decision to book now or wait is up to you. If you are worried about prices going up, booking now could give you peace of mind and ensure that you secure your desired hotel, flights, and dates. However, if you are willing to take the risk and wait, you may be able to find a better deal in the future.

By far the highest engagement post of Maldives Complete is the post “How to Pick the Perfect Maldives Resort” (200+ comments and new ones coming in every day). But now the destination landscape has changed so people are looking as much for the perfect “villa” as the perfect “resort”. It used to be that the resort choice drove most of the variation in experience. The few room categories on offer simply provided some modest variations in size and location of your room. Most of the amenities (eg. pool) were shared across the property. Today, resorts typically offer over a dozen different room/villa categories with massive variations in size, amenities, and of course budget.

Like the Maldives Complete “Resort Finder”, the companion “Room Finder” was developed to filter a short list down from an even more overwhelming number of room types to choose from – 1,137 Room types versus 164 (active) Resorts. Below is a guide to the top considerations and what to take into account when considering them:

1. BUDGET!! – As with the “Perfect Resort” piece, the very first question is your budget. Choosing a general star-category (eg. 4-star, 5-star) no longer narrows down the expected expenditure. The top of range villa can be many times the price of the entry-level one. The majority of resorts, even some 4-star ones, seem to offer a blockbuster “Presidential” villa which is many times the cost (and size) of their standard lodging.
2. ISLAND – While the villa is the focus, you still have to consider your surroundings and ask yourself the other questions about the “Perfect Resort” (eg. size, house reef, public facilities).
3. LOCATION – Location, location, location. For resorts themselves, that question is usually about transferring and distance to Male. With villa types, that question refers to a spectrum of possibilities essentially stack-ranked by proximity to the ocean:
   1. Water Villa (Middle of the Ocean) – Completely detached from the home island (with a shuttle boat service).
   2. Water Villa (Jetty) – In the middle of the water with jetty to the island.
   3. Water Villa (Water’s Edge) – Sometimes referred to as a “Lagoon Villa” or some other slightly different level. The front of the villa rests over very shallow water with the rear of it pretty much over land.
   4. Beach Villa – On the island typically within a few dozen metres of the water’s edge.
   5. Garden Villa – Typically tucked deeper in the island often without even a view of the water.
4. PRIVATE POOL– When I first started my Maldives Complete research 20+ ago, a main focus was to identify which resorts had a pool for our kids to play and it’s #7 on the “Perfect Resort” check list. Now, the majority of 5-star resorts (and 5-star properties are the majority of resorts) feature your own private pool with your villa. Even these have a bit of a sliding scale with the most luxurious at the top:
   1. Luxury Pool – Some pools have special feature like glass sides or slides.
   2. Swimming Pool – The standard in this consideration of something that you can more than immerse yourself in, but even move or play around in (maybe even swim laps).
   3. Plunge Pool – Too shallow to swim, but plenty big enough to immerse yourself for a refreshing dip.
   4. Jacuzzi – Some villas feature a jacuzzi which does allow you to immerse yourself, but the inability to move around much is compensated to some degree by soothing bubbles.
5. SUNRISE/SUNSET– The last I checked, a sunset view is going to cost you on average $200 per sunset. I’m happy watching the sunset at the bar with a fresh cocktail in my hand, but enough people must value watching it in the privacy of their villa. If this matters to you, it will affect your price. This variable is not (yet) in the Room Finder as the majority of resorts don’t make this distinction, but it is something you might want to consider in your final choice. Either in looking at the published room categories or, if not a distinct category by the resort, submitting a preference when you book.
6. SIZE– Both in number of bed rooms and in square footage. Not a big deal to me, but if it matters to you, it is something that is easily filtered on the Room Finder.
7. FAMILY– Minimum age. For Resort’s, it something people seek. For Room’s it’s something people need to avoid (if you have children that age).

The Room Finder also allows you to filter on “Glass Floor”, but primarily because that it relatively easy data to get a hold of, but frankly sure aesthetic touches are not something I would recommend using to guide your choice.

There are actually dozens of amenities and features that vary by resort and room (eg. hair dryers, bidets, safe, kettle, deck chair). I’ve never felt these were serious determinants of where to stay so I haven’t done the work to put them in the database, but if you are interested in such details (maybe to split hairs on a toss up choice between options), I recommend Mondo Maldives whose website does a thorough job of tracking this information.