Even getting free gifts right can be tricky. We often feel bad when the resort management has left a traditional complmentary greeting in our room and it’s something for some reason or another we can’t enjoy. Sometimes it’s not something we fancy at the moment or just isn’t our preference.
The same can be true in the bathroom, that trove of complementary items. We still often bring our own shampoo and conditioner because we’re not certain that the resorts will supply some to our liking.
Soneva Fushi makes sure that all of its generosity hits the mark from the moment they first greet you at the airport lounge. As well as offering you refreshment and sorting out your registration, the hostess also presents you will samples of Soneva’s fragrances (lemon grass and peppermint for shampoo, conditioner and lotion) and bath salts (lemongrass and rosemary). You get to sample their fragrance and choose the one that you would like your room will be equipped with.
They also ask you for your choice of bottle of red, white or champagne for a welcome libation.
There’s an old adage in customer service…”Ask the customer what they want, and give it to them.”